Shipping Policy
Most Items will ship within 2 to 3 business days. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer.
We do not ship outside the contenintal U.S., alaska and Canada.
| Order Amount | Standard Express | Guaranteed Express | Overnight Air Express |
| US Dollars | 3-6 Day Deliver | 2-3 Day Delivery | Next Business Day |
| $ 0 - $25.00 | $8.95 | $19.95 | $33.95 |
| $25.01 - $50.00 | $9.95 | $22.95 | $36.95 |
| $50.01 - $75.00 | $10.95 | $24.95 | $42.95 |
| $75.01 - $100.00 | $11.95 | $26.95 | $44.95 |
| $100.01 - $150.00 | $12.95 | $27.95 | $47.95 |
| $150.01 - $200.00 | $13.95 | $28.95 | $55.95 |
| $200.01 - $300.00 | $17.95 | $38.95 | $61.95 |
| over $300.00 | $19.95 | $42.95 | $68.95 |
Alaska, Hawaii Alaska, Hawaii
US Territories: US Territories:
Add $6.00 Add $12.00
We strive to provide competitive and accurate shipping rates on our products. These rates include insurance and are updated as required. If you would like expedited shipping, please contact us for a shipping quote.
Return Policy
Exchange/Refund Policy
For a more prompt exchange/refund, please keep your invoice!
If it necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:
- Returned in original packaging
- Returned within (10) days
- Returned in re-sellable, unopened condition
- Copy of invoice enclosed with merchandise
- Enclose a brief letter of explanation
- A $10.00 exchange fee must accompany merchandise returned for exchange
- Merchandise returned for refund is subject to a 15% restock fee
- All returns must be prepaid;
No COD's accepted
Backorder Policy
If the merchandise you wish to receive is out of stock, a refund/credit will be issued promptly. All returns for refund paid by credit card will receive a credit to the credit card.
Damaged Goods Policy
We are not a warranty repair station. Therefore, we cannot accept returns due to defective material or workmanship caused by the manufacturer. If merchandise you receive is defective, please call the manufacturer first.
If your order appears to be lost/damaged in transit file a claim with the transit company. These claims can take up to 30 days to resolve. If you wish for a second shipment to be made, you will be charged for the replacement order and be credited for the lost order upon resolution of the lost package.
Any questions concerning an exchange/refund should be directed to our customer service department at: support@highcountrytents.com.
